five star hotel

7.3(34)

Grand Mercure Dubai City

Name: Grand Mercure Dubai City
Address: 61B Street, Garhoud, Dubai
Telephone: 1685
Price range: USD
Rating: 8.2

61B Street, Garhoud

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Overall rating

7.3/ 10

About Hotel Grand Mercure Dubai City

Check in

15:00

Check out

15:00

Rooms

Floors

Grand Mercure Dubai City is located in the Garhoud district, a short drive from City Centre Deira, Dubai Creek, Gold Souk, Dubai World Trade Centre, Dubai Tennis Stadium, and Deira Clocktower. The hotel offers air-conditioned rooms with LED televisions, complimentary wireless internet, cable channels, safes, desks, and private bathrooms with shower/tub combinations, rainfall showerheads, and bidets. Facilities include two outdoor pools, including a kids’ pool, a full-service spa with massages, body treatments, and facials, a 24-hour fitness center, and a steam room. Guests have access to two restaurants serving Middle Eastern and other cuisines, three coffee shops, two poolside bars, daily complimentary receptions, and 24-hour room service, with buffet breakfast available for a fee. Business amenities include a 24-hour business center, a conference center with nine meeting rooms, and free self parking, along with concierge services, dry cleaning and laundry services, and express check-out.

Lobby capacity

Unknown

Production date

Unknown

Traffic situation

Out of traffic

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Number of beds

Unknown

Amenities

Wi-Fi

Breakfast

Lifts

ATM

Non-smoking hotel

Multilingual staff

Business centre

Ballroom

Front desk

Important Tips Hotel Grand Mercure Dubai City

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Rooms List Of Hotel Grand Mercure Dubai City

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Guest Reviews Of Hotel Grand Mercure Dubai City

(34 Reviews)

7.3/ 10

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Overall rating

7.3/ 10

Based on 34 reviews

Rosanna Ro

Other

10 / 10

May 2026

Wonderful

Pearl Pe

Other

4 / 10

May 2026

The room was old and smelly. The bed was too small inspite of me booking a king size bed. Restaurants are limited inside and they close early

Saulo Ro

Other

8 / 10

May 2026

I stayed at the Grand Mercure Dubai City for just 24 hours, so this is based on a quick visit. Overall, the hotel has a lot of great things going for it: • The room was extremely clean, spacious, and the bed was really comfortable. • The bathroom was excellent – plenty of hot water and strong shower pressure. • It was very quiet; I had no noise issues until the incident I mention below. • The breakfast was fantastic – huge variety, everything fresh and tasty. One small downside: when I first entered the room, there was a faint cigarette smell that bothered me a bit. But the main complaint: Around 3:30 AM, a very loud fire alarm went off and woke up the entire building. It was scary – I even wondered if it had something to do with an emergency or conflict in the area. When I asked at reception in the morning, they said it was a false alarm. It took a long time to stop, and after that, it was really hard to get back to sleep. Apart from that alarming wake-up call, everything else was very good for a short stay. I’d consider coming back, but I’d hope they fix whatever caused the false alarm!

Nicole Ni

Other

2 / 10

May 2026

Wasn’t able to check in even purchased insurance and told me it’s not their problem then I cannot get a refund. Do not book through Expedia and do not book this hotel. They kept running me back-and-forth between the two companies.

Iva Iv

Family

2 / 10

May 2026

First the shuttle bus did not come. The room is not clean, there are ants on the bath towels and floor. The shower water is not hot. We have ordered a room with sofa bed and when we asked for pillows and blanket for the sofa bed side, they said they have no extra set to provide. Very disappointed experience.

Hamdah Ha

Family

6 / 10

May 2026

لا بأس

Raphael Ko

Family

8 / 10

May 2026

Mix feelings but I like this place. First, the complementary shuttle services from and to the airport was goooooood. Even provided complementary services to the city mall and other places. Good on you, guys. Concierge service was equally magnificent. Although the room was a little small in size, it looked was great and spotless. Room furniture are strategically place to make room to move around. Staff very friendly and respectful. The warm gesture provided were remarkable. Amenities such gym, spa, pool were available but we never used them. The rooftop is magical just when the sun is setting down. The only down side for us was the food. Although, I was convenient to eat at the hotel, the meals were very one-way kind of buffet menu. Not much variety and chef were not quick with their refills. There were significant delays. Meat was a rare thing to have. Don't believe we ever eate beef. Lamp in stew/soup were rare to find. It was always chicken and somehow it finishes that quick. Then, the tray becomes empty for loooooong. In fact, for what Mercure is, I was expecting some good variety with foods, particularly the main meals. My experiences with the food (Breakfast, Lunch and Dinner) was not the best. I believe I would have enjoyed it better if I have stepped out for breakfast, Lunch and Dinner. Aside this, I believe the hotel is a good place to stay.

István Is

Other

6 / 10

May 2026

It is a cheap hence average hotel, should not be 5star. Most of it is run-down and hotel staff is mostly not Dubai standard, receptionists were not helpful and not eager to serve.. my favourite situation was when I asked a converter for the socket, a lady sent me to another desk, 5meters away without anyone there, then I waited until a guy showed up, basically another one came from the other desk I originally asked. Simply told they do not have any with a style “go away”, simply not feeling to provide a solution or any support. Our suite was clean, practical but super used, very ran-down… and there was a recurring creepy noise from the bathrooms (pipe valve I suppose). In some cases some paint corrections were seen, most maintenance were very lousy work.. A thorough renovation might be needed.

Csaba Cs

Other

2 / 10

May 2026

Receptionist said hotel shuttle would take me to the airport … she forgot to say that shuttle wouldn’t go to terminal 2. Even though I had plenty of time to check in, by the time I got there by an additional uber trip, the flight was closed. This is not acceptable and she should not be working at a facility of this level.

Mariam Ma

Family

4 / 10

May 2026

The location is difficult to access, especially for people with disabilities. Also, the rooms have doors opposite each other, so we can hear people's voices and create a disturbance.

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Q&A Hotel Grand Mercure Dubai City

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What are the check-in and check-out times at Grand Mercure Dubai City?

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The check-in time at Grand Mercure Dubai City is 15:00 and the check-out time is 15:00.

Where is the Grand Mercure Dubai City property located?

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Property is located in 61B Street, Garhoud, Dubai, United Arab Emirates.

What are the dining options available at Grand Mercure Dubai City?

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Enjoy Middle Eastern cuisine at Walima, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 3 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. Need to unwind? Take a break with a tasty beverage at one of the 2 poolside bars. Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM for a fee., Grand Mercure Dubai City

What are the top amenities available at Grand Mercure Dubai City?

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The top amenities available at Grand Mercure Dubai City includes Free Wi-Fi, Free Shuttle to airport, Swimming pool, Front desk, Gym/fitness centre.

Are there rooms designated for smoking or non-smoking?

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This hotel offers non-smoking rooms.

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General Description Grand Mercure Dubai City

Property Information for Grand Mercure Dubai City

During the Holy Month of Ramadan, the ARIA Rooftop & Lounge pool area operates with adjusted daily hours from 7:00 AM to 4:00 PM. Grand Mercure Dubai City in Dubai is situated in the Garhoud district and provides a range of services and facilities for both business and leisure stays.

Location

Grand Mercure Dubai City is located in Dubai (Garhoud), within a 5-minute drive of City Centre Deira and Dubai Creek. The property is 4.8 mi (7.7 km) from Gold Souk and 5.5 mi (8.8 km) from Dubai World Trade Centre. Nearby points of interest also include Dubai Tennis Stadium and Deira Clocktower.

Dining

The hotel features two restaurants, including Walima, which serves Middle Eastern cuisine. Guests can also opt for 24-hour room service. There are three coffee shops/cafes on site, and a complimentary reception is held daily where guests can meet other visitors. The property has two poolside bars serving beverages. Buffet breakfast is available for a fee on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

Rooms

The hotel offers 361 air-conditioned rooms equipped with LED televisions. Complimentary wireless internet access is provided, and cable programming is available for entertainment. Private bathrooms include shower/tub combinations, rainfall showerheads, and bidets. Each room is furnished with a phone, a safe, and a desk.

Amenities

Guests can use the full-service spa, which provides massages, body treatments, and facials. The property has two outdoor pools, including facilities suitable for families, as well as a steam room and a 24-hour fitness center. Additional amenities include complimentary wireless internet access, concierge services, and a ballroom.

Business and Other Amenities

The hotel offers a 24-hour business center, express check-out, and dry cleaning/laundry services. Event facilities comprise a conference center and nine meeting rooms. Free self parking is available on site.