Important Tips for Shangri-La Tokyo

Check-in and Check-out

Check-in is available from 3:00 pm. For late check-in, guests should contact the property or their booking provider in advance to prevent cancellation. Check-out is required by 12:00 pm.

Check-in Requirements

Additional charges for extra persons may apply and can vary according to property policy. At check-in, guests may be asked to present a government-issued photo ID along with a credit card, debit card, or cash deposit to cover incidental expenses. Special requests are subject to availability at check-in and may incur extra fees, and they cannot be guaranteed. The property accepts payment by credit cards, mobile payment methods, and cash. Cashless transactions are available. The property operates with a grey water recycling system and uses environmentally friendly cleaning products. Safety equipment at the property includes a carbon monoxide detector, fire extinguisher, smoke detector, security system, first aid kit, and window guards. The property states that it follows the cleaning and disinfection standards of Shangri-La Cares (Shangri-La). Cultural norms and policies may differ depending on country and property; the policies provided are those set by this property. The listed child breakfast fee applies to guests aged 11 years and younger.

Check-in Instructions for Transfers and Breakfast

The property provides airport transfer services for an additional fee. Guests must contact the property with their arrival details before traveling, using the information on the booking confirmation. Front desk staff will welcome guests on arrival. Information supplied by the property may be translated with automated translation tools. Guests who reserve a rate that includes breakfast will receive breakfast for guests aged 12 years and older.

Important Information

Reservations are required for massage services and spa treatments and should be arranged by contacting the hotel prior to arrival using the contact details on the booking confirmation. One child aged 6 years or younger can stay free of charge per registered adult when sharing the parent or guardian’s room and using existing bedding. Under regulations from the Japanese Ministry of Health, Labour, and Welfare, all international visitors must provide their passport number and nationality when registering at any lodging facility, including inns, hotels, and motels. Lodging operators must photocopy passports for all registered guests and keep the copies on file. Parking at the property is subject to height restrictions. Cashless payment options are available for all transactions. Contactless check-out is offered. Some properties in Japan may restrict access to onsite public bathing facilities for guests with tattoos.

Mandatory Fees

Guests will be required to pay a breakage deposit of JPY 5000 per stay at the property. A city tax may also be collected at the property, ranging from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply. For more information, guests should contact the property using the details on the reservation confirmation received after booking. All charges listed are those provided by the property.

Optional Fees

Optional fees include a charge for cooked-to-order breakfast of approximately JPY 7843 per person. The airport shuttle service is available for about JPY 3100 per person each way. Self parking is available for approximately JPY 6000 per day, and valet parking is offered for approximately JPY 8000 per day. Early check-in and late check-out may be available for an additional fee and are subject to availability. Rollaway beds are available for approximately JPY 22770.0 per night. The list of fees and deposits may not be exhaustive, may exclude tax, and is subject to change.