Important Tips Hotel Indigo Tokyo Shibuya by IHG

Check-in and Check-out

Check-in is available from 3:00 PM until 12:00 AM. For late check-in, guests must contact the property in advance to prevent cancellation. Check-out is required by 11:00 AM.

Check-in Requirements and Payments

Additional person charges may apply and can vary according to the property’s policy. At check-in, guests may be asked to present government-issued photo identification along with a credit card, debit card, or cash deposit to cover incidental charges. Special requests are subject to availability at check-in and may involve extra fees; these requests are not guaranteed. The property accepts both credit cards and cash. Cashless payment options are also provided. Safety features at the property include a smoke detector and a security system. The property states that it follows the Clean Promise (IHG) cleaning and disinfection standards. Cultural norms and guest policies may vary by country and by property, and the policies listed are set by the property.

Check-in Procedure

Front desk staff will receive and assist guests on arrival at the property. Information supplied by the property may be translated using automated translation tools. For bookings that include breakfast, breakfast is provided for up to 2 adults sharing the same room; additional guests are charged separately for breakfast. For bookings that include dinner, dinner is provided for up to 2 adults sharing the same room; additional guests are charged separately for dinner.

Key Information to Know

One child 12 years of age or younger can stay at no extra cost when sharing the parent or guardian’s room and using existing bedding. Under regulations from the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility. Lodging operators are also required to photocopy passports for all registered guests and retain those copies. Construction work is underway at a nearby building, and noise from this work may be heard. Cashless payment methods are available for all transactions. The property is open to guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Mandatory Fees

Guests will be required to pay certain charges at the property, which may include applicable taxes. A city tax may be collected on-site, ranging from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply. For further details, guests should contact the property using the information provided in the reservation confirmation received after booking. All charges listed are based on information supplied by the property.

Optional Fees

Optional charges include a buffet breakfast fee of approximately JPY 3,800 for adults and JPY 1,900 for children. Nearby parking is available for about JPY 3,000 per night, located roughly 1,640 feet away and open from 7:00 AM to 11:00 AM. A rollaway bed is available for approximately JPY 12,650 per night. The list of fees and deposits may not be complete, and amounts may not include tax and are subject to change.