Important Tips Four Seasons Hotel Tokyo at Marunouchi

Check-in and Check-out

Check-in is available from 3:00 pm until 12:00 am. For late check-in, guests should contact the property directly in advance to avoid cancellation. Check-out is required by 12:00 pm.

Check-in Requirements

Additional charges for extra persons may apply and can vary according to the property’s policy. At check-in, guests may be asked to present government-issued photo identification and provide a credit card, debit card, or cash deposit to cover incidental expenses. Special requests are subject to availability at check-in, may incur extra charges, and cannot be guaranteed. The property accepts payment by credit cards, debit cards, and cash. Safety features at the property include a fire extinguisher, a smoke detector, and a security system. The property confirms that it follows the Lead with Care (Four Seasons) cleaning and disinfection guidelines.

Arrival and Transfers

The property offers airport transfer services for an additional fee. To arrange an airport pick-up, guests must contact the property at least 48 hours before arrival using the contact details provided on the booking confirmation. Front desk staff will welcome guests upon arrival. Guests who plan to drive should contact the property in advance for further information such as directions. Information supplied by the property may be translated using automated translation tools.

Key Information

Access to the hot springs is available from 8:00 AM to 10:00 PM. Up to two children 17 years old and under can stay at no additional cost when sharing the parent or guardian’s room and using existing bedding. Connecting or adjoining rooms are available, subject to availability, and can be requested by contacting the property using the phone number on the booking confirmation. Under Japanese Ministry of Health, Labour, and Welfare regulations, all international guests must provide their passport number and nationality at registration at any lodging facility, including hotels and inns. Lodging operators are required to photocopy passports for all registered guests and retain those copies on file. Contactless check-in and contactless check-out options are available. Some properties in Japan may restrict guests with tattoos from using onsite public bathing facilities.

Mandatory Fees

Guests may be required to pay a city tax at the property. The city tax ranges from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate, and additional exemptions may apply. For more details, guests should contact the property using the information on the reservation confirmation received after booking. An additional tax imposed by the city of JPY 200 per person, per night also applies. All charges listed are based on information provided by the property.

Optional Fees

Optional fees may apply and are subject to change. These can include a fee for buffet breakfast of approximately JPY 8,000 to 8,000 for adults and JPY 4,000 to 8,000 for children. Self parking is available for about JPY 5,500 per day, and valet parking is available for about JPY 7,700 per day. Fees and deposits listed may not include tax and are not guaranteed to be comprehensive.