Important Tips Crowne Plaza Istanbul Florya by IHG

Check-in and Check-out

Check-in is available from 2:00 pm. Guests expecting to arrive late should contact the property in advance to avoid cancellation. Check-out is required by 12:00 pm.

Check-in Requirements and Policies

Additional person charges may apply and can vary according to the property’s policy. At check-in, guests must present a government-issued photo ID and a credit card, debit card, or cash deposit for incidental charges. Special requests are subject to availability at check-in, may incur extra costs, and cannot be guaranteed. The property accepts payment by credit cards, debit cards, and cash, and reserves the right to pre-authorize the guest’s credit card before arrival. Cashless transactions are possible at this property.

Parties and events, including family gatherings, birthday parties, and weddings, are permitted on site, with a maximum of 750 attendees. The property uses eco-friendly cleaning products. Safety features on site include a fire extinguisher, a smoke detector, and window guards. Some outdoor areas such as balconies, patios, and terraces may not be suitable for children; guests with concerns should contact the property in advance to confirm a suitable room. The property follows the cleaning and disinfection protocols of Clean Promise (IHG). Cultural norms and guest policies can differ by country and by property, and the policies provided are set by the property. Children aged 0–5 years can use only the children’s pool.

Check-in Special Instructions

The property offers airport transfers for an additional fee. To arrange pickup, guests must contact the property at least 48 hours before arrival using the contact details on the booking confirmation. Front desk staff will greet guests upon arrival. For any questions, guests should use the contact information provided on the booking confirmation. Information supplied by the property may be translated with automated tools. Airport shuttle pickup service (surcharge) is available from both Istanbul Airport and Sabiha Gokcen Airport.

Guests booked on breakfast-included rate plans receive breakfast for up to two adults sharing a room; additional guests will be charged for breakfast. Guests booked on dinner-included rate plans receive dinner for up to two adults sharing a room; extra dinner charges apply for additional guests.

Important Information You Need to Know

The seasonal outdoor pool operates from June to September. Pool access is available from 7:30 AM to 8:00 PM. Reservations are required for massage services and spa treatments and should be made by contacting the hotel before arrival using the information on the booking confirmation.

One child aged 6 years or younger can stay free of charge when sharing the parent or guardian’s room and using existing bedding. Only registered guests are permitted in the guestrooms. Connecting or adjoining rooms are available subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests may arrange to bring pets by contacting the property directly, using the details in the booking confirmation; surcharges apply and are listed in the fees section. A car is required for transportation to and from the property. Parking height restrictions are in effect. Cashless payment methods are available for all transactions.

Fees and Extras

The following fees apply: buffet breakfast is approximately TRY 1450 for adults and TRY 750 for children; airport shuttle service is approximately TRY 5200 per vehicle one way (maximum occupancy 4); covered valet parking is approximately TRY 420 per day; pets are charged approximately TRY 2500 per pet, per night, while service animals are exempt from fees; early check-in and late check-out are available for a fee, subject to availability; rollaway beds are available for approximately TRY 1800.0 per night. The list of fees and deposits may not be exhaustive, may not include taxes, and is subject to change.