Important Tips Nova Gold Hotel Pattaya

Check-in and Check-out

Check-in is available from 2:00 PM until 12:00 AM. For late check-in, guests should contact the property directly in advance to avoid cancellation. Check-out is required by 12:00 PM.

Check-in Requirements

Additional charges for extra persons may apply and can vary based on the property's policies. At check-in, guests may be asked to present a government-issued photo ID and a credit card for incidental expenses. Special requests are handled upon check-in, subject to availability, and may incur extra charges; these requests are not guaranteed. The property accepts both credit cards and cash. Safety features at the property include a security system. The property follows the cleaning and disinfection guidelines of Onyx Clean (Onyx Hotels). Cultural norms and guest policies may differ by country and property, and the policies described are set by the property.

Check-in Instructions

To arrange check-in, guests must contact the property at least 24 hours before arrival using the contact details provided in the booking confirmation. Guests planning to arrive after 6:00 PM must notify the property in advance using the information in the booking confirmation. Guests are required to contact the property ahead of time for specific check-in instructions. Upon arrival, front desk staff will welcome and check in guests. The property is certified as Thailand SHA Plus, a health and safety certification for properties open to vaccinated travellers with at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Important Information You Need to Know

The property has a policy of refusing certain reservations made for group events or parties, including pre-wedding stag or bachelor and hen or bachelorette gatherings. One child aged 11 years or younger can stay at no additional cost when sharing an existing bed in the parent or guardian's room. Contactless check-out is available.

Fees and Extras

Optional fees include a charge for buffet breakfast of approximately THB 250 for adults and THB 125 for children. The fee for a rollaway bed is THB 850.0 per day. The list of fees and deposits may not be exhaustive, and amounts may exclude tax and are subject to change.