Important Tips Mercure Bangkok Sukhumvit 11

Check-in and Check-out

Check-in is available from 2:00 pm until 12:00 am. For late check-in, guests should contact the property or their booking provider in advance to prevent cancellation. Check-out is required by 12:00 pm.

Check-in Requirements

Additional person charges may apply and can vary according to the property’s policy. At check-in, guests may be required to present government-issued photo identification and a credit card, debit card, or cash deposit to cover incidental charges. Special requests depend on availability at check-in and may involve extra charges; they cannot be guaranteed. The credit card used at check-in for incidental payments must be in the same name as the primary guest on the reservation. The property accepts payment by credit card and cash. Noise-free rooms are not guaranteed. Safety equipment at the property includes fire extinguishers, smoke detectors, a security system, and a first aid kit. The property states that it follows the cleaning and disinfection procedures of ALLSAFE (Accor Hotels).

Check-in Special Instructions

The property offers airport transfer services for an additional fee. To arrange airport pick-up, guests must contact the property 72 hours before arrival using the contact information on the booking confirmation. Front desk staff will welcome guests on arrival. Information provided by the property may be translated using automated translation tools.

Important Information You Need to Know

Up to two children 12 years old and under can stay free of charge when sharing the parent or guardian’s room and using existing bedding. Only registered guests are permitted in the guestrooms. Connecting or adjoining rooms are available and are subject to availability; guests can request them by contacting the property using the phone number on the booking confirmation. Pets and service animals are not allowed at this property. Contactless check-in and contactless check-out are available. The property is welcoming to guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees and Extras

Guests will be required to pay certain charges at the property, which may include applicable taxes. A deposit of THB 1000.00 per day is collected. All charges listed are those provided by the property. Optional fees include a buffet breakfast at approximately THB 412 for adults and THB 206 for children, an airport shuttle at THB 2500 per vehicle each way, and rollaway beds at THB 1765.5 per night. These fees and deposits may not include tax and are subject to change, and the list may not be exhaustive.