Important Tips for Chatrium Hotel Riverside Bangkok

Check-in and Check-out

Check-in is available from 3:00 pm until 12:00 am. For late check-in, guests must contact the property directly in advance to prevent cancellation. Check-out time is until 12:00 pm.

Check-in Requirements

Additional charges for extra persons may apply and vary by property policy. At check-in, guests must present a government-issued photo ID and a credit card, debit card, or cash deposit for incidental expenses. All special requests are subject to availability at check-in and may result in extra charges; they cannot be guaranteed in advance. The name on the credit card used at check-in for incidental payments must match the primary name on the reservation. The property accepts payment by credit cards, debit cards, mobile payments, and cash. Accepted mobile payment options include Alipay and UnionPay QuickPass. The property reserves the right to pre-authorize the credit card provided before arrival. Cashless transactions are possible at the property.

Safety and Property Features

The property uses eco-friendly cleaning products. Safety equipment at the hotel includes fire extinguishers, smoke detectors, a security system, and a first aid kit. The property has outdoor areas such as balconies, patios, and terraces that may not be appropriate for children; guests with concerns are advised to contact the property before arrival to ensure a suitable room assignment. Cultural norms and guest policies can differ by country and property, and the policies listed are set by the property.

Children and Extra Guests

Additional breakfast fees apply for children 6 to 11 years old who share existing bedding. One child 6 years of age or younger stays free per registered adult when sharing the parent or guardian’s room and using existing bedding. Only registered guests are permitted in the guestrooms. The property offers connecting or adjoining rooms, which are subject to availability and can be requested by contacting the property using the details in the booking confirmation.

Transfers and Check-in Instructions

The property provides airport transfer services for a surcharge. To arrange airport pick-up, guests must contact the property at least 24 hours before arrival using the contact information in the booking confirmation. Front desk staff will meet and check in guests upon arrival. Guests should use the contact details on the booking confirmation for any questions. Information supplied by the property may be translated through automated translation tools.

Pool and Facility Use

Pool access is available daily from 6:00 AM to 10:00 PM.

Pets and Accessibility

Pets are not allowed at this property, and service animals are also not permitted. A car is recommended for transportation to and from the hotel. Parking height limits may apply. Cashless payment methods are available for all transactions. The property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Mandatory Fees

Guests will be required to pay a deposit of THB 1000 per accommodation, per night for guests under 18 years old. Fees may include applicable taxes. All mandatory charges listed are provided by the property and may be subject to change.

Optional Fees

The following optional fees may be charged by the property and are subject to change and applicable taxes: buffet breakfast is approximately THB 650 for adults and THB 325 for children; the airport shuttle is approximately THB 2400 per vehicle one-way, with a maximum occupancy of 3 passengers; early check-in and late check-out may be available for an additional fee and are subject to availability; rollaway beds are available for approximately THB 1600.0 per night. The list of fees and deposits may not be exhaustive, and additional charges may apply.