Important Tips for Shangri-La Rasa Sentosa, Singapore

Check-in and Check-out

Check-in is available from 3:00 PM until 12:00 AM. For late check-in, guests should contact the property directly in advance to prevent cancellation. Check-out is required by 12:00 PM.

Check-in Requirements

Additional charges for extra persons may apply and can vary according to the property's policies. At check-in, guests must present a government-issued photo ID and a credit card, debit card, or cash deposit to cover incidental charges. Special requests are subject to availability at check-in, may incur extra fees, and cannot be guaranteed. The name on the credit card used at check-in for incidental payments must match the primary name on the guestroom reservation. The property accepts payment by credit cards, debit cards, and cash. Cashless transactions are available. The property operates a grey water recycling system. Noise-free rooms cannot be guaranteed. Safety features at the property include a fire extinguisher and a smoke detector.

The property has outdoor areas such as balconies, patios, and terraces that may not be suitable for children; guests with concerns should contact the property before arrival to confirm allocation to a suitable room. The property follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La). Cultural norms and guest policies may differ by country and by property, and the policies listed are set by the property. The stated child breakfast fee applies to guests aged 11 years and younger.

Check-in Special Instructions

Front desk staff will meet guests upon arrival. Information provided by the property may be translated using automated translation tools. Guests who book rate plans that include breakfast will receive breakfast for guests aged 12 years and older. When arriving at Sentosa Island by car or taxi, guests can present their reservation confirmation details at the main gate to access the island without paying an entrance fee.

Important Information You Need to Know

Reservations are required for massage services and spa treatments and should be made by contacting the resort before arrival, using the contact details provided in the booking confirmation. One child aged 11 years or younger can stay at no additional charge when sharing the parent or guardian's room and using existing bedding. Only registered guests are permitted in the guestrooms. The property offers connecting or adjoining rooms, subject to availability, which can be requested by contacting the property using the phone number on the booking confirmation. Cashless payment options are available for all transactions. Contactless check-in and contactless check-out are provided.

Mandatory Fees

Guests will be required to pay certain charges at the property, which may include applicable taxes. A deposit of SGD 100 per night is required. All charges listed have been provided by the property.

Optional Fees

Optional fees include a buffet breakfast fee of approximately SGD 58 for adults and SGD 29 for children. Early check-in and late check-out may be available for an additional charge and are subject to availability. The fee for a rollaway bed is SGD 100.0 per night. The list of fees and deposits may not be exhaustive, may exclude tax, and is subject to change.