Important Tips – Citadines Benavidez Makati

Check-in and Check-out

Check-in time begins at 2:00 pm. For late check-in, guests should contact the property directly in advance to avoid cancellation. Check-out is required by 12:00 pm.

Check-in Requirements

Additional charges for extra persons may apply and can vary according to the property’s policies. At check-in, guests may be asked to present government-issued photo identification along with a credit card, debit card, or cash deposit to cover incidental charges. Special requests are subject to availability at check-in and may incur extra fees; they cannot be guaranteed. The property accepts credit cards only and does not accept cash payments. Cashless transactions are available. Safety features at the property include a fire extinguisher, smoke detector, and security system. The property confirms that it adheres to the cleaning and disinfection standards of Ascott Cares (Ascott Limited).

Check-in Special Instructions

The property provides airport transfer services for an additional fee. Guests must contact the property before travel, using the contact details in the booking confirmation, to provide arrival information. Front desk staff will welcome guests upon arrival. Information supplied by the property may be translated using automated translation tools.

Important Information You Need to Know

Pool access is available from 6:00 AM to 10:00 PM. Children can stay at no additional charge when using existing bedding in the parent or guardian’s room. Cashless payment methods are offered for all transactions, and guests can access their rooms using a mobile device.

Fees and Extras

Optional fees include: full breakfast at approximately PHP 550 for adults and PHP 275 for children; airport shuttle at PHP 2640.00 per vehicle for a roundtrip (maximum occupancy 3); pet fee of PHP 1500 per pet, which may vary based on length of stay (service animals are exempt from this fee); and rollaway beds at PHP 1650.0 per night. The list of fees and deposits may not be exhaustive, and amounts may not include tax and are subject to change.