Important Tips The Peninsula Tokyo

Check-in and Check-out

Check-in is available from 3:00 pm until 12:00 am. For late check-in, guests must contact the property or their booking provider in advance to prevent cancellation. Check-out is required by 12:00 pm.

Check-in Requirements

Additional charges for extra persons may apply and can vary according to the property's policies. At check-in, guests must present government-issued photo identification and a credit card, debit card, or cash deposit for incidental costs. Special requests are subject to availability at check-in, may incur extra charges, and cannot be guaranteed. The property accepts payment by credit card and cash. Safety equipment at the property includes a carbon monoxide detector, fire extinguisher, smoke detector, security system, and first aid kit. Cultural norms and guest policies can differ by country and by property, and the policies listed are those of the property.

Check-in Instructions and Transfers

The property offers airport transfers for a surcharge. To arrange pick-up, guests must contact the property at least 48 hours before arrival using the contact details on the booking confirmation. Check-in takes place at a different location from the main property, specifically in-room. The property does not provide check-in outside of regular hours. Front desk staff will meet guests on arrival at the property. Information supplied by the property may be translated using automated translation tools. Children under 11 years old must use existing bedding, and additional beds are not provided.

Important Information

Use of the pool is available from 6:30 AM to 10:00 PM. Spa treatments require reservations, which should be arranged by contacting the hotel before arrival using the contact details on the booking confirmation. Connecting or adjoining rooms are available subject to availability and can be requested by contacting the property using the number provided on the booking confirmation. In accordance with Japanese Ministry of Health, Labour, and Welfare regulations, all international guests must provide their passport number and nationality when registering at any lodging facility, and lodging operators must photocopy passports of all registered guests and retain the copies. Construction is taking place at a neighboring building, and noise disturbance may occur. Pets are permitted only in designated rooms, with surcharges detailed in the fees section; guests must request these rooms directly with the property using the contact information on the booking confirmation. Parking on site is subject to height restrictions. Contactless check-out is available. Some properties in Japan may not allow guests with tattoos to use on-site public bathing areas.

Mandatory Fees

A city tax may be charged at the property. The city tax ranges from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply; guests should contact the property using the details on the reservation confirmation received after booking for more information. All mandatory charges provided by the property have been included.

Optional Fees

Optional charges include a fee for continental breakfast of approximately JPY 7,800 for adults and JPY 7,800 for children, an airport shuttle fee of JPY 65,000 per vehicle each way for up to three occupants, valet parking at JPY 6,000 per night, and a pet fee of JPY 45,000 per pet, per night, with service animals exempt from this fee. Early check-in and late check-out may be available for an additional charge and are subject to availability. Rollaway beds are available for JPY 18,975 per night. The list of fees and deposits may not be exhaustive, and amounts may not include tax and are subject to change.