Important Tips for The Okura Tokyo

Check-in and Check-out

Check-in is available from 3:00 pm until 12:00 am. For late check-in, guests should contact the property directly in advance to prevent cancellation. Check-out is required by 12:00 pm.

Check-in Requirements and Policies

Additional charges for extra persons may apply and can vary according to the property's policy. At check-in, guests must present government-issued photo identification and provide a credit card, debit card, or cash deposit for incidental expenses. Special requests depend on availability at check-in and may involve extra fees; these requests are not guaranteed. Special cancellation policies or charges may apply for group bookings of more than 8 rooms for the same property and stay dates. The property accepts payment by credit card and cash. Cashless transactions are available. Safety equipment at the property includes a fire extinguisher, a smoke detector, and a security system.

The property has outdoor areas such as balconies, patios, and terraces that may not be suitable for children; guests with concerns are advised to contact the property before arrival to confirm allocation to a suitable room. The property follows the cleaning and disinfection guidelines of Clean & Safe Stay (Okura Nikko Hotels). Cultural norms and guest policies can differ by country and by property; the policies listed are established by the property. Children under 12 years of age are not permitted in the Club Lounge after 5 PM.

Check-in Instructions

Front desk staff welcome guests on arrival at the property. Information supplied by the property may be translated using automated translation tools. The stated facilities fee applies to children aged 4 to 11 years for access to the club lounge.

Important Information You Need to Know

Reservations are required for massage services and spa treatments and should be arranged by contacting the hotel before arrival using the contact details on the booking confirmation. One child aged 12 years or younger can stay free per registered adult when sharing the parent or guardian's room and using existing bedding. Under regulations from the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility (including inns, hotels, and motels). In addition, lodging operators are required to photocopy the passports of all registering guests and retain the copies on file.

Parking at the property is subject to height restrictions. Cashless payment methods are available for all transactions. Contactless check-out is offered. Some properties in Japan do not allow guests with tattoos to use onsite public bathing facilities. This property accommodates guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Mandatory Fees

Guests will be required to pay certain charges at the property, and these fees may include applicable taxes. A city tax may be collected at the property. The city tax ranges from JPY 100 to JPY 10,000 per person, per night depending on the nightly room rate, and additional exemptions may apply. For further information, guests should contact the property using the details provided on the reservation confirmation received after booking. All charges supplied by the property have been included. The listed children's breakfast fee is applied per child, per day for children under 12 years old booked on breakfast-inclusive rate plans.

Optional Fees

Optional fees include a buffet breakfast at approximately JPY 6,500 for adults and JPY 6,500 for children, an airport shuttle fee of JPY 61,000 per vehicle (maximum occupancy 2), a rollaway bed fee of JPY 18,975 per night, and a facilities fee of JPY 4,500 per person, per night. The above list of fees may not be exhaustive, and fees and deposits may exclude tax and are subject to change.