Important Tips for SHIBUYA STREAM HOTEL

Check-in and Check-out

Check-in is available from 2:00 pm until 12:00 am. For late check-in, guests must contact the booking provider or the property directly to prevent cancellation. Check-out is required by 11:00 am.

Check-in Requirements and Instructions

Additional charges for extra persons may apply and can vary based on the property’s policy. At check-in, guests may be asked to present a government-issued photo ID and a credit card or cash deposit to cover incidental expenses. Special requests are handled subject to availability at check-in and may result in extra charges; these requests are not guaranteed. The property accepts both credit cards and cash. Cashless transaction options are provided. Safety measures at the property include a fire extinguisher. Cultural standards and guest policies can vary by country and by property, and the policies listed are set by the property. Housekeeping service is carried out once every three days.

Front desk staff will receive and assist guests on arrival. For any inquiries, guests should contact the property using the information provided on the booking confirmation. Information from the property may be translated using automated translation systems. Some room names reflect different check-in and check-out times, which take precedence over the standard check-in and check-out hours. The on-site parking garage operates daily from 6:50 AM to midnight, with the last entrance permitted at 11:30 PM. Entry or exit is not possible outside of these hours.

Important Information You Need to Know

Children 5 years of age and under can stay free of charge when using existing bedding in the parent or guardian’s room. Under regulations from the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility, including inns, hotels, and motels. Lodging operators are required to photocopy passports of all registering guests and retain those copies. Parking at the property is subject to height restrictions. Cashless payment options are available for all transactions. Contactless check-in and contactless check-out are provided. The property is open to guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees and Extras

Guests will be required to pay certain charges at the property, which may include applicable taxes. A city tax may be collected at the property and ranges from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply. For more information, guests should contact the property using the details found on the reservation confirmation received after booking. All charges listed are based on information supplied by the property.

Optional fees include a buffet breakfast fee of approximately JPY 3,500 per person and a self-parking fee of JPY 2,800 per night. The list of fees and deposits may not be exhaustive, and amounts may be subject to tax and change.