Important Tips Shibuya Excel Hotel Tokyu

Check-in and Check-out

Check-in is available from 02:00 pm until 12:00 am. For late check-in, guests should contact the property in advance to prevent cancellation. Check-out is required by 11:00 am.

Check-in Requirements

Additional person charges may apply and can vary according to the property’s policies. At check-in, guests may be asked to present government-issued photo identification and provide a credit card, debit card, or cash deposit to cover incidental costs. Special requests are subject to availability at check-in, may involve extra charges, and cannot be guaranteed. The property accepts payment by credit card and cash. Safety features at the property include a smoke detector and a security system. Cultural norms and guest policies can differ by country and by property, and the policies listed are set by the property.

Check-in Procedure

Front desk staff will receive and assist guests upon arrival at the property. Information supplied by the property may be translated with automated translation tools. Certain room names reflect different check-in and check-out times, which take precedence over the standard check-in and check-out hours.

Important Information You Need to Know

Under regulations from the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility. In addition, lodging operators are required to photocopy guests’ passports and keep the copies on file. Parking at the property is subject to height restrictions. The property accommodates guests of all sexual orientations and gender identities and is LGBTQ+ friendly.

Mandatory Fees

Certain mandatory charges are payable at the property and may include applicable taxes. A city tax may be charged, ranging from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply. Further details are available by contacting the property using the information provided in the reservation confirmation received after booking. All charges provided by the property have been included in this information.

Optional Fees

Optional charges include a fee for continental breakfast of approximately JPY 3500 per person and a covered self-parking fee of JPY 3000 per night with in/out privileges. The list of fees and deposits may not be exhaustive, may not include tax, and is subject to change.