Important Tips Mustard Hotel Shimokitazawa

Check-in and Check-out

Check-in is available from 2:00 pm until 11:00 pm. For late check-in beyond these hours, guests must contact the property directly in advance to prevent cancellation of the reservation. Check-out is required by 10:00 am.

Check-in Requirements

Additional charges for extra persons may apply and can vary according to the property’s policies. At check-in, guests may be required to present a government-issued photo ID along with a credit card, debit card, or cash deposit to cover incidental costs. Special requests are subject to availability at check-in, may involve extra fees, and cannot be guaranteed. The property accepts payment by credit cards, debit cards, and cash. Long-term stays are permitted. Safety measures at the property include a fire extinguisher and a smoke detector. The property features outdoor areas such as balconies, patios, and terraces that may not be suitable for children; guests with concerns should contact the property before arrival to confirm the availability of a suitable room.

Check-in Special Instructions

Guests planning to arrive after 11:00 pm must contact the property in advance using the contact details provided in the booking confirmation. Front desk staff will receive and check in guests upon arrival at the property. Information supplied by the property may be translated using automated translation tools.

Important Information You Need to Know

One child aged 5 years or younger can stay free of charge when sharing the parent or guardian’s room and using existing bedding. In accordance with regulations from the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality at registration for any lodging facility, including inns, hotels, and motels. Lodging operators are further required to photocopy the passports of all registered guests and retain these copies on file. The property is welcoming to guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Mandatory Fees

Guests may be required to pay a city tax at the property, which can range from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply. For detailed information, guests should contact the property using the contact details provided in the reservation confirmation received after booking. All charges mentioned are based on information supplied by the property.

Optional Fees

Continental breakfast is available for an additional charge of approximately JPY 1500 per adult and JPY 1500 per child. The list of fees and deposits may not be exhaustive. Certain charges may not include tax and are subject to change.