Important Tips for Staying at Mandarin Oriental, Tokyo

Check-in and Check-out

Check-in is available from 3:00 pm until 2:00 am. If you plan to arrive later than this, you must contact the property directly to avoid cancellation. Check-out is required by 12:00 pm.

Check-in Requirements and Procedures

Additional charges for extra persons may apply and can vary according to the property’s policies. At check-in, guests may be asked to present government-issued photo identification and provide a credit card or cash deposit for incidental expenses. Special requests are subject to availability at check-in and may incur extra charges; they are not guaranteed. The name on the credit card used to pay for incidentals at check-in must match the primary name on the guestroom reservation. The property accepts payment by credit cards, debit cards, and cash. Cashless transactions are available. Onsite parties and group events are strictly not allowed. The property operates a grey water recycling system and uses environmentally friendly cleaning products. Safety features at the property include a carbon monoxide detector, fire extinguisher, smoke detector, and security system.

Front Desk and Late Arrival

The property does not provide after-hours check-in. Front desk staff will receive guests on arrival at the property. Information given by the property may be translated using automated translation tools.

Important Information for Guests

Reservations are required for massage services, and these should be arranged by contacting the hotel before arrival using the contact details provided in the booking confirmation. According to the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility, and proprietors are required to photocopy passports for all registering guests and retain the copies on file. Guests who wish to bring pets must contact the property in advance using the contact details in the booking confirmation; surcharges apply and are detailed in the fees section. A car is not necessary for travel to and from this property. Cashless payment methods are available for all transactions. Contactless check-out is offered.

Mandatory Fees

Guests will be required to pay certain charges at the property, and applicable taxes may be included. A city tax may be collected at the property, ranging from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply. Further details can be obtained from the property using the contact information in the reservation confirmation received after booking. All charges listed are those provided by the property.

Optional Fees

Optional fees include a charge for buffet breakfast of approximately JPY 8,855 for adults and JPY 4,428 for children. In-room wireless internet access is available for about JPY 1,500 per night, and wireless internet in public areas is also approximately JPY 1,500 per night. Covered valet parking is offered at around JPY 6,500 per day with in/out privileges. A pet fee of JPY 22,770 per accommodation, per night is charged, while service animals are exempt from this fee. Early check-in and late check-out are available for an additional cost, subject to availability. Rollaway beds are available for about JPY 13,000 per night. The listed fees and deposits may not be exhaustive, may exclude tax, and are subject to change.