Important Tips for Keio Plaza Hotel Tokyo

Check-in and Check-out

Check-in is available from 03:00 pm until 05:00 am. In case of late check-in, guests should contact the booking provider or the property directly to prevent cancellation. Check-out is required by 11:00 am.

Check-in Requirements

Additional charges for extra persons may apply and can vary according to the property’s policy. At check-in, guests may be asked to present a government-issued photo ID and a credit card or cash deposit to cover incidental expenses. Special requests are subject to availability at check-in, may incur extra charges, and cannot be guaranteed. The property accepts payment by credit card and cash. Safety features at the property include a carbon monoxide detector, fire extinguisher, smoke detector, security system, and first aid kit. Cultural norms and guest policies can differ by country and by property; the listed policies are those of this property. Children aged 0–12 years may use the Club Lounge until 5:30 PM and must be accompanied by an adult.

Check-in Process

Front desk staff will welcome guests upon arrival at the property. For questions, guests should contact the property using the details provided in the booking confirmation. Information from the property may be translated using automated translation tools. Meals are not included in the room rate for children aged 5 years and younger, even if they are included in the reservation.

Important Information

One child 5 years old or younger can stay free of charge per registered adult when using existing bedding in the parent or guardian’s room. Only registered guests are allowed in the guestrooms. Under regulations of the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility, and the property is required to photocopy passports for all registered guests and retain the copies. A car is required for transportation to and from this property. Parking at the property is subject to height restrictions. Guests with tattoos are not permitted to use the on-site public bathing facilities. The property is LGBTQ+ friendly and welcomes guests of all sexual orientations and gender identities.

Mandatory Fees

Guests will be required to pay certain charges at the property, which may include applicable taxes. A city tax may be collected, ranging from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply. For more details, guests should contact the property using the information provided in the reservation confirmation. All charges listed are those supplied by the property.

Optional Fees

Optional charges include a buffet breakfast fee of approximately JPY 5000 for adults and JPY 4000 for children. The airport shuttle service costs JPY 1400 per person one-way, and JPY 700 one-way per child aged 1 to 12 years. Self parking is available for JPY 1000 per night with in/out privileges. The list of fees and deposits may not be exhaustive, may exclude tax, and is subject to change.