Important Tips JR East Hotel Mets Koenji

Check-in and Check-out

Check-in is available from 03:00 pm until 05:00 am. For late check-in, guests should contact the property directly in advance to prevent cancellation. Check-out is required by 11:00 am.

Check-in Requirements and Payments

Additional charges for extra persons may apply and depend on the property’s policy. At check-in, guests may be asked to present a government-issued photo ID along with a credit card, debit card, or cash deposit to cover incidental charges. Special requests are subject to availability at check-in, may incur extra fees, and cannot be guaranteed. The property accepts payment by credit cards and cash.

Check-in Procedures

The property does not provide check-in service outside of staffed hours. Front desk personnel will receive guests upon arrival. Information given by the property may be translated using automated translation tools.

Children and Identification Requirements

Children 6 years old and under can stay at no additional cost when sharing the parent or guardian’s room and using existing bedding. In accordance with regulations from the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility. Lodging operators are also required to photocopy each guest’s passport and keep the copy on file.

Mandatory Fees

Guests will be required to pay certain charges at the property, which may include applicable taxes. A city tax may be charged at the property. This tax ranges from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply. For detailed information, guests should contact the property using the contact details found on the reservation confirmation received after booking. All mandatory charges listed are based on information provided by the property.

Optional Fees

An additional fee is charged for cooked-to-order breakfast, at approximately JPY 820 per person. The list of optional fees may not be exhaustive, and fees and deposits may not include tax and are subject to change.