Important Tips Hotel Villa Fontaine Grand Tokyo - Shiodome

Check-in and Check-out

Check-in is available from 3:00 pm until 12:00 am. In case of late check-in, guests should contact the property directly in advance to prevent cancellation. Check-out is required by 11:00 am.

Check-in Requirements

Additional person charges may apply and can vary according to the property’s policy. At check-in, guests may be asked to present a government-issued photo ID and a credit card for incidental charges. Special requests are subject to availability at check-in, may incur extra fees, and are not guaranteed. The property accepts payment by credit card and cash, and cashless payment methods are available. Safety measures at the property include a fire extinguisher.

Late Arrival Instructions

Guests planning to arrive after 2:00 am must contact the property in advance using the contact details provided in the booking confirmation. Front desk staff will welcome guests upon arrival. Information given by the property may be translated using automated translation tools.

Important Information You Need to Know

One child aged 5 years or younger can stay free per registered adult when sharing the parent or guardian’s room and using existing bedding. Under regulations from the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility. Lodging providers are also required to photocopy passports of all registering guests and keep the copies on file. Certain facilities may have restricted access; guests should contact the property using the details on the booking confirmation for more information. Parking at the property is subject to height restrictions. Cashless payment options are available for all transactions. Contactless check-out is offered.

Mandatory Fees

Guests will be required to pay certain charges at the property, which may include applicable taxes. A city tax may be charged, ranging from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply. For further details, guests should contact the property using the information in the reservation confirmation received after booking. All charges listed are based on information provided by the property.

Optional Fees

Optional fees may include the following: buffet breakfast at approximately JPY 3410 per person, self parking at JPY 2310 per night, early check-in for an additional fee subject to availability, and late check-out for an additional fee subject to availability. The list of fees and deposits may not be exhaustive, may not include taxes, and is subject to change.