Important Tips for Hotel The Celestine Ginza

Check-in and Check-out

Check-in is available from 3:00 pm until 3:00 am. For late check-in, guests should contact the property in advance to prevent cancellation of the reservation. Check-out is required by 12:00 pm.

Check-in Requirements

Additional charges for extra persons may apply and can vary according to the property’s policy. At check-in, guests may be required to present government-issued photo identification along with a credit card, debit card, or cash deposit for incidental expenses. Special requests are subject to availability at check-in and may involve extra fees, and cannot be guaranteed. The property accepts credit cards as payment methods and does not accept cash. Cultural norms and guest policies may differ by country and by property, and the policies listed are those provided by the property.

Check-in Procedures

To arrange check-in, guests must contact the property in advance using the contact details provided on the booking confirmation. Guests planning to arrive after midnight must also contact the property beforehand using the information from the booking confirmation. Guests are required to contact the property in advance to receive check-in instructions. Upon arrival, front desk staff will greet guests at the property. Information supplied by the property may be translated using automated translation tools. Guests booked on Room Only plans must reserve breakfast by 9:00 pm in order to receive breakfast the following morning.

Important Information

One child aged 5 years or younger can stay free of charge when sharing the parent or guardian’s room using existing bedding. Under regulations of the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility, including inns, hotels, and motels. Lodging operators are required to photocopy the passports of all registering guests and keep these copies on file. Construction work is taking place at a neighboring building, and guests may experience noise from this work. Contactless check-out is available. The property is welcoming to guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees and Extra Charges

Guests will be asked to pay certain mandatory fees at the property, which may include applicable taxes. A city tax may be collected at the property, ranging from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate, and further exemptions may apply. For more detailed information, guests should contact the property using the contact details on their reservation confirmation received after booking. All charges listed are those provided by the property.

Optional fees include a charge for cooked-to-order breakfast of approximately JPY 4,400 for adults and JPY 4,400 for children, and a self parking fee of JPY 2,500 per night. The fees and deposits listed may not be exhaustive, may not include tax, and are subject to change.