Important Tips HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel

Check-in and Check-out

Check-in is available from 03:00 pm until 05:00 am. If you expect to arrive late, you must contact the property in advance to avoid cancellation. Check-out is required by 11:00 am.

Check-in Requirements and Policies

Additional charges for extra persons may apply and can vary according to the property's policies. At check-in, guests may be required to present a government-issued photo ID along with a credit card, debit card, or cash deposit to cover incidental costs. Special requests are subject to availability at check-in, may incur extra fees, and are not guaranteed. The property accepts payment by credit card and cash and reserves the right to pre-authorize the provided credit card prior to arrival. Safety measures at the property include a fire extinguisher. Cultural norms and guest policies can vary by country and by property, and the policies listed are those specified by the property.

Check-in Special Instructions

Guests planning to arrive after midnight must contact the property in advance using the details provided in the booking confirmation. Front desk staff will receive and check in guests upon arrival at the property. Information supplied by the property may be translated through automated translation tools.

Important Information You Need to Know

Up to two children aged 12 years and under can stay at no additional charge when sharing the parent or guardian's room and using existing bedding. In accordance with regulations from the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility, including inns, hotels, and motels. Lodging operators are also required to make a photocopy of the passports of all registered guests and retain these copies on file.

Mandatory Fees

Guests will be required to pay certain charges at the property, which may include applicable taxes. A city tax may be collected at the property, ranging from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply. For further details, guests should contact the property using the information provided in the reservation confirmation received after booking. All charges disclosed by the property have been included. A scheduled power outage is planned on May 26, 2026, from 1:00 AM to 6:00 AM, during which all electrically powered facilities, including elevators, will be unavailable. The property is located within Kabukicho Tower.

Optional Fees

Optional charges include a fee for continental breakfast of approximately JPY 4351 per person, a nearby parking fee of JPY 4500 per night for parking located about 164 feet away, and a rollaway bed fee of JPY 10144.0 per night. The listed fees may not be exhaustive, and additional fees and deposits may not include tax and are subject to change.