Important Tips Four Seasons Hotel Tokyo at Otemachi

Check-in and Check-out

Check-in starts from 3:00 pm. For late check-in, guests should contact the property or their booking provider in advance to prevent cancellation. Check-out is available until 12:00 pm.

Check-in Requirements and Procedures

Additional person charges may apply and can vary according to the property’s policy. At check-in, guests may be required to present a government-issued photo ID along with a credit card, debit card, or cash deposit to cover incidental charges. Special requests are subject to availability at check-in, may incur extra charges, and are not guaranteed. The name on the credit card used at check-in for incidental expenses must match the primary name on the guestroom reservation. Guests must contact the property in advance to arrange onsite parking and a high chair. The property accepts credit cards, debit cards, and cash as payment methods. Cashless transactions are available. Noise-free guestrooms cannot be guaranteed. Safety features at the property include a carbon monoxide detector, fire extinguisher, smoke detector, security system, and first aid kit. The property confirms it follows the Lead with Care (Four Seasons) cleaning and disinfection guidelines.

Airport Transfer Instructions

The property offers airport transfers and surcharges may apply. To arrange a pick-up, guests must contact the property at least 48 hours prior to arrival using the contact details on the booking confirmation. Front desk staff will welcome guests upon arrival. Information provided by the property may be translated using automated translation tools.

Important Information

Pool access is available from 6:30 AM to 9:30 PM. Reservations are required for spa treatments and should be made by contacting the hotel before arrival using the contact details on the booking confirmation. One child 17 years old or younger can stay at no additional charge when using existing bedding in the parent or guardian’s room. Connecting or adjoining rooms are available, subject to availability, and can be requested by contacting the property using the number on the booking confirmation. In accordance with Japanese Ministry of Health, Labour, and Welfare regulations, all international guests must provide their passport number and nationality when registering at any lodging facility. Lodging operators are also required to photocopy passports of all registered guests and retain the copies. Parking height restrictions apply. Cashless payment options are available for all transactions and guests can use a mobile device to access their rooms. Guests with tattoos must follow specific instructions when using the onsite public bathing facilities; further details are provided at check-in.

Mandatory Fees

Guests will be required to pay certain charges at the property, which may include applicable taxes. A city tax may be charged at the property, ranging from JPY 100 to 10,000 per person, per night, based on the nightly room rate, with possible additional exemptions. Further details are available from the property using the contact information on the reservation confirmation received after booking. A city-imposed tax of JPY 200 per person, per night applies. A bathing tax may also be collected at the property. This tax applies to properties with hot springs and generally ranges from JPY 150 to 500 per person, per night in accordance with local regulations, and further exemptions may apply. All charges listed are based on information provided by the property.

Optional Fees

Optional fees include a fee for buffet breakfast of approximately JPY 0 to 8,200 per person. Covered self parking costs JPY 5,000 per night, while covered valet parking is JPY 6,500 per night and includes in/out privileges. Rollaway beds are available for JPY 15,000 per night. The list of fees and deposits may not be exhaustive, and charges may not include tax and are subject to change.