Important Tips Conrad Tokyo

Check-in and Check-out

Check-in begins at 3:00 PM. For late check-in, guests should contact the booking provider or the property directly to avoid cancellation. Check-out is required by 12:00 PM.

Check-in Requirements

Additional person charges may apply and vary according to property policy. At check-in, guests may be asked to present a government-issued photo ID along with a credit card, debit card, or cash deposit to cover incidental expenses. Special requests are handled based on availability at check-in and may involve extra charges; they cannot be guaranteed in advance. The property accepts payment by credit cards, debit cards, and cash. Safety measures at this property include a fire extinguisher, smoke detector, security system, and first aid kit. Cultural norms and guest policies can differ depending on the country and the property; the policies listed are set by the property.

Check-in Procedure

Front desk staff will welcome guests upon arrival. Information supplied by the property may be translated using automated translation tools. A planned power outage will occur from 5:00 PM on January 17 to 6:00 AM on January 18, 2027, during which time all power-dependent facilities, including restaurants, will be unavailable. Breakfast is not included in the breakfast rate for children 16 years old or younger. The listed breakfast fees are charged at the property when breakfast is requested for children.

Important Information You Need to Know

Reservations are required for spa services and should be arranged by contacting the hotel before arrival using the contact information in the booking confirmation. Up to two children 5 years of age and younger can stay at no additional cost when sharing the parent or guardian’s room and using existing bedding. Under regulations from the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility. In addition, lodging operators are required to photocopy passports for all registered guests and retain these copies on file. Contactless check-out is available. Some properties may not allow guests with tattoos to use on-site public bathing areas. This property is welcoming to guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Mandatory Fees

Guests will be required to pay certain charges at the property, which may include applicable taxes. A city tax may be collected and ranges from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply. For more details, guests should contact the property using the information provided on the reservation confirmation received after booking. All mandatory charges listed are based on information supplied by the property.

Optional Fees

Optional charges at the property include: buffet breakfast at approximately JPY 6,500 for adults and JPY 3,500 for children; in-room wireless internet access at JPY 1,000 per day (rates may vary); in-room wired internet access at JPY 1,000 (rates may vary); airport shuttle service at JPY 950 one-way per adult and JPY 480 one-way per child; self parking at JPY 3,000 per day; and rollaway beds at JPY 10,120 per night. The list of fees and deposits may not be exhaustive, and amounts may not include tax and are subject to change.