Important Tips for Cerulean Tower Tokyu Hotel

Check-in and Check-out

Check-in is available from 3:00 PM until 1:00 AM. In case of late arrival, guests should contact the booking provider or the property directly to prevent cancellation. Check-out is required by 12:00 PM.

Check-in Requirements

Additional person charges may apply and can vary according to the property's policies. At check-in, guests may be asked to present a government-issued photo ID along with a credit card, debit card, or cash deposit to cover incidental expenses. Special requests are subject to availability at check-in, may incur extra costs, and cannot be guaranteed. The property accepts payment by credit card and cash. Cashless payment options are available. Safety features at the property include a fire extinguisher, a smoke detector, and a security system. Cultural norms and guest policies can differ by country and by accommodation; the policies described apply to this property.

Executive Lounge Access and Hours

The executive lounge operates from 7:00 AM to 10:30 AM for breakfast, 10:30 AM to 8:00 PM for tea time, 2:00 PM to 4:00 PM for afternoon tea, 5:30 PM to 7:30 PM for cocktails, and 7:30 PM to 8:30 PM for nightcap service. Guests under 18 years of age are not permitted in the executive lounge.

Check-in Process

Front desk staff will receive guests on arrival at the property. For any inquiries, guests should contact the property using the details provided on the booking confirmation. Information supplied by the property may be translated using automated translation tools. The Executive Lounge will be closed for renovations from May 7 to December 13, 2026. During this period, lounge services will be provided in an alternative location. For children aged 0–5 years who stay at no additional charge, breakfast is not included in the Breakfast rate.

Important Information

Spa treatments require reservations, which should be arranged by contacting the hotel before arrival using the contact information on the booking confirmation. Up to two children aged 5 years and under can stay free of charge when sharing the parent or guardian's room and using existing beds. The Japanese Ministry of Health, Labour, and Welfare requires all international guests to provide their passport number and nationality when registering at any lodging facility. Accommodation providers must photocopy passports of all registered guests and retain the copies on file. Certain facilities at the property may have restricted access; guests should contact the property using the booking confirmation details for specific information. Parking at the property is subject to height restrictions. Cashless payment methods are available for all transactions. Some properties in Japan do not allow guests with tattoos to use on-site public bathing areas. This property is LGBTQ+ friendly and welcomes guests of all sexual orientations and gender identities.

Fees and Extras

Guests will be required to pay certain charges at the property, which may include applicable taxes. A city tax may be charged at the property, ranging from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply; for further details, guests should contact the property using the information on the reservation confirmation received after booking. All charges listed are based on information supplied by the property.

Optional fees include a charge for full breakfast, which is approximately JPY 4,200 for adults and JPY 2,100 to JPY 4,200 for children. Self parking is available for a fee of JPY 4,000 per night. The list of fees and deposits may not be exhaustive, and amounts may not include tax and are subject to change.