Important Tips for Rihga Gran Kyoto

Check-in and Check-out

Check-in is available from 3:00 pm until 1:00 pm the following day. If you expect to arrive later than this period, you should contact the booking provider or the property in advance to prevent cancellation of your reservation. Check-out is required by 11:00 am.

Check-in Requirements

Additional charges for extra persons may apply and depend on the specific property policy. At check-in, guests may be asked to present a government-issued photo ID along with a credit card, debit card, or cash deposit to cover incidental expenses. All special requests are handled based on availability at check-in and may incur extra costs; they cannot be guaranteed in advance. The property accepts credit cards only and does not accept cash payments. Cashless payment options are available. Safety measures at the property include the presence of a fire extinguisher. The property has outdoor areas such as balconies, patios, and terraces that may not be suitable for children; guests with concerns are advised to contact the property before arrival to confirm the suitability of their assigned room.

Check-in Procedure

Front desk staff will meet guests upon arrival and handle the check-in process. Information provided by the property may be translated using automated translation tools.

Important Information You Need to Know

Children aged 5 years and under can stay free of charge when sharing the parent or guardian's room and using existing bedding. Under requirements from the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility. In addition, lodging operators are required to photocopy passports for all registered guests and keep these copies on file. Cashless payment methods are offered for all transactions. Contactless check-in and contactless check-out options are available. Note that some properties may restrict guests with tattoos from using on-site public bathing facilities. This property is welcoming to guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Mandatory Fees

Guests will be required to pay certain charges directly at the property, which may include applicable taxes. A city tax may be collected at the property, ranging from JPY 100 to JPY 10,000 per person, per night, based on the nightly room rate. Additional exemptions may apply. For further details, guests should contact the property using the contact information provided on their reservation confirmation. All charges listed are based on information supplied by the property.

Optional Fees

Optional charges include a fee for buffet breakfast, which is approximately JPY 2800 for adults and JPY 1400 for children. A crib (infant bed) is available for about JPY 1650.0 per night, and a rollaway bed can be provided for about JPY 3630 per night. The list of fees and deposits may not be exhaustive. Fees and deposits might not include tax and are subject to change.