Important Tips Hilton Kyoto

Check-in and Check-out

Check-in time begins at 3:00 pm. For late check-in, guests must contact the booking provider or the property directly to prevent cancellation of the reservation. Check-out is required by 11:00 am.

Check-in Requirements

Additional charges for extra persons may apply and can vary according to the property’s policies. At check-in, guests may be required to present a government-issued photo ID along with a credit card, debit card, or cash deposit to cover incidental expenses. Special requests are subject to availability at check-in, may incur extra charges, and cannot be guaranteed.

The property accepts payment by credit card and cash. The property also retains the right to pre-authorize the guest’s credit card prior to arrival. Safety measures at the property include a carbon monoxide detector, a fire extinguisher, and a smoke detector.

Check-in Procedure

Front desk staff will receive and assist guests upon arrival. Information provided by the property may be translated using automated translation tools. Onsite parking is limited and is allocated on a first-come, first-served basis. Offsite parking is available for an additional charge.

Regulations for International Guests

The Japanese Ministry of Health, Labour, and Welfare requires that all international guests provide their passport number and nationality when registering at any lodging facility, including inns, hotels, and motels. Lodging operators must photocopy the passports of all registered guests and keep these copies on file.

Some properties may restrict guests with tattoos from using onsite public bathing facilities.

Mandatory Fees

Guests may be required to pay a city tax at the property. This city tax ranges from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply in certain cases. The listed charges reflect all amounts provided by the property.

Optional Fees

Optional charges may include a fee for buffet breakfast of approximately JPY 5000 for adults and JPY 2500 for children, and a fee for in-room wireless internet of JPY 1000 per night, which may vary. Covered self parking is available for JPY 4000 per day. Rollaway beds are available for JPY 9323 per day. These fees and deposits may not be exhaustive, may exclude tax, and are subject to change.