Important Tips DoubleTree by Hilton Kyoto Higashiyama

Check-in and Check-out

Check-in is available from 3:00 pm. For late check-in, guests should contact the property directly in advance to prevent cancellation. Check-out is required by 11:00 am.

Check-in Requirements and Payments

Additional charges for extra persons may apply and can vary according to the property's policy. At check-in, guests may be asked to present a government-issued photo ID along with a credit card or cash deposit to cover incidental expenses. Special requests are subject to availability at check-in, may incur extra charges, and cannot be guaranteed. The property accepts payment by credit card and cash and reserves the right to pre-authorize the credit card prior to arrival. Safety equipment at the property includes a fire extinguisher, a smoke detector, and a first aid kit.

Check-in Procedures

Front desk staff will welcome guests upon arrival. The credit card used to secure the reservation must be presented at check-in by the cardholder, together with matching photo identification. Any alternative arrangements need to be coordinated with the property before arrival. Information supplied by the property may be translated using automated translation tools. Meals are not included in breakfast and half board plans for children aged 0–11 years. Breakfast for children can be arranged on site for the stated child breakfast fee, and guests should contact the property for information about the dinner fee. Guests who intend to have dinner must contact the property at least 3 days before arrival.

General Policies and Requirements

One child 11 years of age or younger can stay free of charge when sharing the parent or guardian's room and using existing bedding. Only registered guests are permitted in the guestrooms. Under regulations of the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality at registration for any lodging facility. In addition, lodging operators are required to photocopy passports for all registered guests and retain those copies on file. Guests are able to access their rooms using a mobile device. Contactless check-out is available. Guests with tattoos must follow specific guidelines when using the on-site public bathing facilities; detailed information is provided at check-in. The property accommodates guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Mandatory Fees

Guests will be required to pay certain charges at the property, which may include applicable taxes. A deposit of JPY 10,000 per accommodation, per night is required. A city tax may also be collected at the property, ranging from JPY 100 to JPY 10,000 per person, per night depending on the nightly room rate. Additional exemptions may apply. For further details, guests should contact the property using the information provided in the reservation confirmation received after booking. All charges listed are based on information supplied by the property.

Optional Fees

Optional charges include a fee for buffet breakfast of approximately JPY 3,800 for adults and JPY 1,900 for children, a fee for in-room wireless internet access of JPY 1,000 per night (subject to change), and a rollaway bed fee of JPY 6,215. The listed fees and deposits may not be exhaustive, may exclude tax, and are subject to change.