Important Tips for Cross Hotel Kyoto

Check-in and Check-out

Check-in is available from 3:00 PM. Guests expecting to arrive late should contact the property directly to prevent cancellation. Check-out is required by 11:00 AM.

Check-in Requirements

Additional charges for extra persons may apply and vary depending on the property's policies. At check-in, guests may be asked to present a government-issued photo ID and a credit card or cash deposit to cover incidental expenses. Special requests are subject to availability at check-in, may incur extra charges, and are not guaranteed. The property accepts payment by credit card and cash. Safety measures at the property include a fire extinguisher. Cultural norms and guest policies can vary by country and by property, and the policies listed are those provided by the property.

Check-in Procedure and Scheduled Power Outage

Front desk staff will welcome guests upon arrival at the property. Information supplied by the property may be translated using automated translation tools. A scheduled power outage is planned for January 18, 2027, from 11:00 AM to 5:00 PM, during which all electrically powered facilities will be unavailable. On this date, check-in will begin at 5:00 PM.

Important Information You Need to Know

One child aged 5 years or younger can stay free of charge when using existing bedding in the parent or guardian's room. Under regulations of the Japanese Ministry of Health, Labour, and Welfare, all international guests must provide their passport number and nationality when registering at any lodging facility. Lodging operators are required to photocopy the passports of all registering guests and retain the copies on file. The property is open to guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Mandatory Fees

Guests will be required to pay certain charges at the property, which may include applicable taxes. A city tax may be collected on-site and ranges from JPY 100 to JPY 10,000 per person, per night, depending on the nightly room rate. Additional exemptions may apply. For more detailed information, guests should contact the property using the contact details provided in the reservation confirmation. All charges listed are based on information supplied by the property.

Optional Fees

Optional fees include a charge for buffet breakfast of approximately JPY 3,300 per person. Late check-out may be available for an additional fee, subject to availability. The list of fees and deposits may not be complete, and amounts may not include tax and are subject to change.