Important Tips Jai Mahal Palace

Check-in and Check-out

Check-in is available from 02:00 pm until 12:00 am. For late check-in, guests should contact the property directly to avoid cancellation. Check-out is required by 11:30 am.

Check-in Requirements

Additional person charges may apply and can vary according to property policy. At check-in, guests may be asked to present government-issued photo identification along with a credit card, debit card, or cash deposit to cover incidental charges. Special requests depend on availability at check-in, may incur extra fees, and are not guaranteed. The property accepts payment by credit cards and cash. Safety measures at the property include a fire extinguisher, smoke detector, and security system. Some outdoor areas such as balconies, patios, and terraces may not be appropriate for children; guests with concerns should contact the property before arrival to confirm they can be placed in a suitable room. Cultural norms and guest policies can vary by country and property; the policies described are set by the property.

Check-in Instructions for Transfers and Identification

The property offers airport and train station transfers for an additional fee. To arrange pick-up, guests must contact the property at least 24 hours before arrival using the contact details on the booking confirmation. Front desk staff will receive guests on arrival. Information supplied by the property may be translated using automated translation tools. To register, Indian citizens must present a valid photo ID issued by the Government of India; Permanent Account Number (PAN) cards are not accepted for this purpose due to national regulations. Non-Indian citizens must provide a valid passport and visa. Indian citizens are required to show a PAN card at check-out for cash payments over INR 25,000.

Important Information

Advance reservations are required for massage and spa treatments and can be arranged by contacting the hotel before arrival using the details on the booking confirmation. Up to 10 children aged 2 years and under can stay free of charge in the parent or guardian's room when using existing bedding. Connecting or adjoining rooms are available, subject to availability, and can be requested by contacting the property using the phone number on the booking confirmation. Contactless check-in and contactless check-out are offered.

Mandatory Fees

Guests will be required to pay certain charges at the property, which may include applicable taxes. These mandatory fees include a Christmas Eve (December 24) gala dinner charge of INR 14160 per adult and INR 7080 per child aged 6 to 12 years, and a New Year's Eve (December 31) gala dinner charge of INR 24780 per adult and INR 12390 per child aged 6 to 12 years. All charges listed are based on information provided by the property.

Optional Fees

Optional charges include a buffet breakfast fee of approximately INR 2250 for adults and INR 1199 for children, an airport shuttle fee of INR 4720 per vehicle one-way (maximum occupancy 3), a fee for late check-out subject to availability, and a rollaway bed fee of INR 5900 per night. The listed fees and deposits may not be exhaustive, may not include tax, and are subject to change.