Important Tips Shangri-La Colombo

Check-in and Check-out

Check-in is available from 2:00 pm until 12:00 am. For late check-in, guests should contact the property or their booking provider in advance to prevent cancellation. Check-out is required by 12:00 pm.

Check-in Requirements

Additional charges for extra persons may apply and vary based on the property's policies. At check-in, guests may be asked to present a government-issued photo ID along with a credit card, debit card, or cash deposit to cover incidental expenses. Special requests are subject to availability at check-in, may incur extra charges, and cannot be guaranteed. The property accepts payment by credit cards, debit cards, and cash. Noise-free rooms are not guaranteed. Safety equipment at the property includes a fire extinguisher.

The property features outdoor areas, including balconies, patios, and terraces, which may not be suitable for children. Guests with concerns are advised to contact the property before arrival to confirm a room configuration that meets their needs. Cultural practices and guest policies can differ by country and property, and the policies described are those provided by this property. The stated child breakfast fee applies to guests aged 11 years and younger.

Check-in Special Instructions

The property offers airport transfer services for an additional charge. To arrange airport pick-up, guests must contact the property at least 72 hours before arrival using the contact details found on the booking confirmation. Front desk staff will receive guests upon arrival. Information supplied by the property may be translated using automated translation tools. Guests who reserve a breakfast-inclusive rate plan will receive breakfast only for guests aged 12 years and older.

Important Information You Need to Know

Advance reservations are required for massage services and spa treatments, and these can be arranged by contacting the hotel before arrival using the contact details on the booking confirmation. Only registered guests are permitted in the guestrooms. Connecting or adjoining rooms are available but depend on availability and can be requested by contacting the property using the phone number on the booking confirmation. Pets and service animals are not allowed at this property. Contactless check-in is offered.

Fees and Extras

Optional fees include approximately USD 20 for buffet breakfast per adult and USD 10 for children. The airport shuttle service costs USD 85 per vehicle each way, with a maximum occupancy of 2 persons per vehicle. Rollaway beds are available for an additional USD 25.0 per night. The above fees may not cover all possible charges. Fees and deposits might not include tax and are subject to change.