Important Tips for ITC Ratnadipa, a Luxury Collection Hotel, Colombo

Check-in and Check-out

Check-in is available from 3:00 pm. For late check-in, guests should contact the property or their booking provider in advance to prevent cancellation. Check-out is required by 12:00 pm.

Check-in Requirements and Instructions

Additional charges for extra persons may apply and can differ according to the property’s policies. At check-in, guests must present government-issued photo identification and provide a credit card, debit card, or cash deposit to cover incidental charges. Special requests are handled based on availability at check-in and may incur extra charges; they cannot be guaranteed in advance. Different cancellation policies or additional charges may apply to group bookings involving more than 8 rooms for the same property or stay dates. The property accepts payments by credit cards, debit cards, and cash. Some outdoor areas such as balconies, patios, and terraces may not be suitable for children; guests with concerns should contact the property before arrival to ensure a suitable room can be arranged. The property adheres to the cleaning and disinfection guidelines of Commitment to Clean (Marriott).

Front desk staff will meet guests upon arrival at the property. Guests may choose to clean the accommodation themselves before check-out or pay an additional cleaning fee at check-out. Information supplied by the property may be translated using automated translation tools.

Important Information

Pets and service animals are not permitted at this property.

Fees and Extras

The property charges a mandatory service fee of USD 10 per night, which may be subject to applicable taxes. All mandatory charges listed are those provided by the property.

Optional fees include a crib (infant bed) fee of USD 25.0 per night and a rollaway bed fee of USD 25.0 per night. These fees may be subject to tax and can change. The list of fees and deposits may not cover all possible charges.