Important Tips Hilton Colombo

Check-in and Check-out

Check-in starts from 03:00 pm. For late check-in, guests should contact the property or their booking provider in advance to prevent cancellation. Check-out is required by 12:00 pm.

Check-in Requirements

Additional charges for extra persons may apply and can vary according to the property's policies. At check-in, guests must present government-issued photo identification and a credit card, debit card, or cash deposit to cover incidental costs. Special requests are not guaranteed, depend on availability at check-in, and may incur extra charges.

The property accepts payments by credit cards, debit cards, and cash. Eco-friendly cleaning products are used on site. Safety features include a fire extinguisher, smoke detector, security system, first aid kit, and window guards.

The property has outdoor areas such as balconies, patios, and terraces that may not be suitable for children; guests with concerns should contact the property before arrival to confirm a suitable room. The property follows the cleaning and disinfection guidelines of the CleanStay (Hilton) program. Cultural norms and guest policies may differ by country and by property; the policies provided are those of the property.

Check-in Instructions

To arrange check-in, guests must contact the property at least 24 hours before arrival using the details provided in the booking confirmation. An email with check-in instructions will be sent within 24 hours before arrival. Front desk staff will welcome guests on arrival at the property. Guests driving to the property should contact the hotel in advance for additional information, such as directions. Information provided by the property may be translated via automated translation tools.

Important Information You Need to Know

Connecting or adjoining rooms are available and are subject to availability; these can be requested by contacting the property using the phone number in the booking confirmation. Pets and service animals are not permitted at this property. Parking height restrictions are in effect. Contactless check-out is available.

Fees and Extras

Buffet breakfast is available for an additional charge of approximately LKR 6388 for adults and LKR 3194 for children. Early check-in and late check-out may be possible for a fee, subject to availability. The list of fees and deposits may not be exhaustive, and amounts may exclude tax and are subject to change.