Important Tips for Cinnamon Grand Colombo

Check-in and Check-out

Check-in is available from 02:00 pm until 12:00 am. For late check-in, guests should contact the property directly in advance to avoid cancellation. Check-out is required by 12:00 pm.

Check-in Requirements

Additional charges for extra persons may apply and can vary according to the property's policy. At check-in, guests may be asked to present government-issued photo identification and provide a credit card or cash deposit for incidental expenses. Special requests are subject to availability at check-in, may involve extra charges, and cannot be guaranteed. The property accepts payment by credit cards, debit cards, and cash. Safety measures at the property include a fire extinguisher, smoke detector, security system, and first aid kit. The property has outdoor areas such as balconies, patios, and terraces that may not be suitable for children; guests with concerns should contact the property prior to arrival to confirm a suitable room. Cultural norms and guest policies can differ by country and by property, and the policies listed are set by the property.

Check-in Instructions

To arrange check-in, guests must contact the property at least 48 hours before arrival using the contact details provided in the booking confirmation. Guests planning to arrive after 10:00 AM should inform the property in advance using the information on the booking confirmation. An email with check-in instructions will be sent to guests within 48 hours before arrival. Front desk staff will greet guests on arrival. For any questions, guests should contact the property using the details in the booking confirmation. Information supplied by the property may be translated using automated translation tools. Guests are required to inform the property in advance of their expected arrival time.

Important Information You Need to Know

Reservations are mandatory for massage services and spa treatments and can be arranged by contacting the hotel prior to arrival using the contact information in the booking confirmation. Connecting or adjoining rooms are available and subject to availability; these can be requested by contacting the property using the phone number in the booking confirmation.

Fees and Extras

Optional fees include a charge for buffet breakfast of approximately USD 13.5 for adults and USD 6.75 for children. The list of fees and deposits may not be exhaustive, and charges may not include tax and are subject to change.